Refund policy

30-Day Guarantee

We want you to love your PULSEFORM gear. If something is wrong with your order, we will make it right, free of charge, within 30 days of delivery.

What is covered

• Products that arrive damaged or defective
• Products that stop working properly because of a manufacturing fault
• Wrong items (wrong product, color or size)
• Missing items or orders that never arrive

In these cases you can choose between a free replacement or a full refund, including the original shipping costs. You never pay return shipping for a faulty or wrong item. In most cases you will not need to send the product back at all.

How to make a claim

1. Email us at pulseform1@hotmail.com within 30 days of delivery.
2. Include your order number and a short description of the problem.
3. Attach a photo or short video that shows the issue, so we can resolve it quickly.

We reply within 1–2 business days. Approved refunds are issued to your original payment method within 5–10 business days.

What is not covered

• Damage caused by misuse, accidents or normal wear and tear
• Claims made more than 30 days after delivery

Change of mind

Because our products ship directly from our fulfillment partner, we generally cannot accept returns of items that are in perfect condition. Where the mandatory consumer law of your country grants you additional rights (for example the 14-day right of withdrawal in the EU and the UK), those rights always apply. In that case, contact us before sending anything back and we will tell you where to return the item.

Contact

Questions? Email pulseform1@hotmail.com.